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KEMETEX provides four contracting options: - On-site 24/7 Support (IT Outsourcing - Expensive but cost-effective - Full cost recovery).
- Hotline Support (Low cost - Online and Phone only - for clients with an IT Department).
- Open Access 24/7 Support (Direct contact through built-in bug reporting system) available for information system only.
- Online support system using state-of-art Bugzilla bug tracking system.
Support personnel can be made available for a business in exchange for an annual module-based and user-based fee. These will offer support as quickly as possible and will be able to give priorities to events as they arise. A system-wide error costing losses takes precedence over a user asking a simple question. Priorities and support efficiency are handled by our staff. Extra development may be required if requirements change and were not included in a contract. If included in a contract, certain changes to system code can be performed transparently without interrupting workflow. An open software architecture costs a little more than average but saves the need for extra development costs later on. If a business changes its operations dynamically, such an open system will be proposed by our System Architects from the start.
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